Frequently Asked Questions:

What is an initial assessment?

This is the opportunity for you to share your specific needs for My Concierge LLC to give you a general idea of the level of help to satisfy your need.

What does the initial assessment cost?

This is the opportunity for us to get to know each other and see if we are a good fit.  The first 30 minutes are free unless the travel distance is over 40 miles.  Phone or Skype visits are welcome for long distance meetings as well.

How much do you charge?

In 2018 the annual national average salary for a full service bookkeeper was between 38,000 USD & 46,000 USD.  Since My Concierge only charges for actual work time, clients are saving a lot of money and paying a fraction of what it would cost to hire a full-time employee.

Unless long distances are involved, there is no travel time charge, and the rate is $50 USD/hour payable at the time of service.  For ongoing work a monthly invoice will be provided on the 4th Friday of each month due upon receipt. A client may calculate their cost based on the hours they expect My Concierge to provide service.  If one expects to need 4 hours per week, then expect to pay about $800/ per month.

Do you ever charge a flat rate for a special project?

Not usually, but My Concierge may provide an estimate of the time it will take to complete a project after reviewing the what is involved.  There would be a fee of $100 to prepare this review. Then that fee may be discounted from the project once begun.

Do you take credit cards?

Cash or check is preferable.  If charge is the only option, VISA/MasterCard will be accepted via PayPal with an added 3% courtesy fee. See Payment page.

How often do you provide help?

Office hours are weekdays 9AM to 5PM Eastern  US Time.  My Concierge LLC will come to you or work remotely during those hours.  For on-site clients two-hour minimum office visit is customary unless the distance is over 40 miles, then 3 hours is the site requirement.  Support may be provided once a month or as often as weekly depending on the level of need.

Can you help my mom or dad?

My Concierge LLC loves to help seniors and their families and will assess each situation individually.  It is best to discuss this with your senior and involve them as much as possible.

What if I don’t live in Virginia or in the USA, can you help me?

My Concierge LLC will travel with a written agreement to cover expenses.  Modern technology makes remote service an economical alternative to get support.

How can you help when the language and money is different?

Paper and money management have some universal principals that apply to diverse businesses and different cultures. And Patty’s world-travel experience makes her uniquely adaptable.  If you want to know more about that, you may find her My Personal Journey page of interest.

Do you have insurance?

Yes, My Concierge LLC is licensed in Virginia and insured.  Certificates may be provided upon request.

Do you process payroll?

My Concierge LLC can process payroll for an extra fee.  We usually recommend using payroll service such as ADP because they are more cost effective.  They also are flexible in that you may write your own net checks, but they will take care of all the HR forms and getting the taxes paid on time.

Do you prepare State & Federal taxes?

No, but we can help you gather the data for your CPA or tax preparer.  We can also create spreadsheets for donations and other deductions.

Do you do audits?

Federal and State governments and organization bylaws often require a CPA to sign off on an audit.  while My Concierge LLC does do accounting, and has experience with audits, we are not a CPA firm.  However, we can help our clients prepare for an audit by assisting with gathering all the required data and posting to spreadsheets. We may also offer to review policies/procedures before our clients go through an external audit.

What if I need more information?

Please click here to email specific questions.  You should receive a reply within 2-3 business days.

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The journey continues…at the beach with David